télévente / inside sales

<p>An <strong>Offshore Inside Sales Specialist</strong> remotely supports the commercial follow-up of prospects and customers through digital and written channels. Working from the company's defined contacts, opportunities, offers and sales processes, the role qualifies inbound enquiries, prepares commercial information, follows up prospects, maintains CRM data and supports opportunities until direct involvement from a salesperson or responsible stakeholder is required.</p> <p><strong>Here is what an Offshore Inside Sales Specialist from MySpecialist can take care of:</strong></p> <ul> <li><strong>Inbound sales enquiry handling</strong> : processing enquiries received through email, forms, chat, platforms or other digital channels to identify requirements and information needed for follow-up.</li> <li><strong>Prospect qualification</strong> : collecting and structuring information to assess prospects against the commercial criteria defined by the company.</li> <li><strong>Written prospect follow-up</strong> : communicating through email or messaging to answer questions, obtain missing information and support prospects through the sales process.</li> <li><strong>Commercial proposal preparation</strong> : preparing quotations, proposals, presentations and other documents using the company's defined pricing, templates, terms and rules.</li> <li><strong>Proposal delivery and follow-up</strong> : sending commercial proposals and maintaining structured follow-up of offers awaiting a response or further action.</li> <li><strong>Written sales follow-up</strong> : following up prospects and customers through digital channels when a proposal or request for information remains unanswered.</li> <li><strong>Sales pipeline management</strong> : maintaining opportunities, stages, amounts, next actions and follow-up dates within the company's sales tools.</li> <li><strong>CRM maintenance</strong> : recording and updating contacts, companies, interactions, requirements, documents sent and other information required for commercial traceability.</li> <li><strong>Incomplete journey follow-up</strong> : identifying unfinished commercial journeys and performing the digital follow-up defined by the company.</li> <li><strong>Routine commercial enquiry handling</strong> : providing available information about products, services, pricing, lead times and terms within the company's defined framework.</li> <li><strong>Additional opportunity identification</strong> : identifying needs that may correspond to additional products, services or options according to predefined criteria.</li> <li><strong>Qualified opportunity handover</strong> : preparing and forwarding opportunities requiring negotiation, specific expertise or direct sales involvement to the appropriate stakeholders.</li> <li><strong>Sales activity tracking</strong> : maintaining structured follow-up of prospects, outstanding proposals, missing information and next steps.</li> <li><strong>Sales reporting</strong> : preparing tracking reports covering enquiries, qualified prospects, proposals, follow-ups, opportunities and other indicators defined by the company.</li> </ul> <p>Depending on the product, sales cycle and tools in use, an Offshore Inside Sales Specialist can also support digital campaigns, reactivate existing prospects or customers through written channels, prepare sales sequences and handle other sales activities that can be performed entirely remotely. The role is specifically designed around digital and written channels: telephone prospecting, sales calls and activities requiring regular phone-based interaction are not included. Complex negotiations and commercial decisions that commit the company remain with authorised personnel.</p> <div class="faq" style="display:none;"> <h3>Frequently asked questions</h3> <ul> <li><strong>What tasks can an Offshore Inside Sales Specialist handle?</strong> The role can process inbound sales enquiries, qualify prospects, prepare and follow up proposals, perform written follow-ups, maintain the CRM and sales pipeline and hand qualified opportunities over to the sales team.</li> <li><strong>Can an Offshore Inside Sales Specialist work directly within our CRM and sales tools?</strong> Yes, the role can work within the company's systems for contacts, opportunities, quotations, sequences and sales activities according to the assigned access rights and procedures.</li> <li><strong>Does an Offshore Inside Sales Specialist perform telephone prospecting or sales calls?</strong> No. The scope is intentionally focused on digital and written interactions through email, chat, forms, sales platforms and messaging tools. Calling is not part of the role.</li> </ul> </div>