MYPROTECT WARRANTY

For each independent set up on our network, we check the registration at the crossroads bank, the subscription to an operating liability and the general conditions.

Each independent is personally met by our founder and we offer you access to the history of his notoriety through testimonials.

Testimonies are certified as true; a testimony can only be made after an effective service has been provided.

To provide you with a maximum user experience, Myspecialist protects your money and your benefits are protected by the MYPROTECT warranty.

PROTECTED MONEY

Your money is protected until the services are fully delivered.

RELIABLE SERVICE PROVIDER

You will be connected with an approved and reliable service provider.

HELPDESK

A helpdesk will follow your request throughout your project.

MYSPECIALIST is committed to fully refund the user under the following cumulative conditions:

the user has registered a request for a quote through the MYSPECIALIST platform;

the user receives the quote from the service provider via the MYSPECIALIST platform. A quote sent from the platform is identified by

  • - the issue email address help@MYSPECIALIST
  • - contains a quote validation button that sends it back to the platform.
  • - An invitation to deposit the total amount of the quote on MYSPECIALIST's consignment account

the user has accepted the quote from the service provider

only the services described in the quotation are covered. However, new services can be evaluated and added to the quote by signing both parties to the quote.

upon MYSPECIALIST's request, the user will provide the necessary documents to clarify the operation (quotation, supporting documents, receipts, correspondence, etc.) and will grant the service provider an additional period of time to deliver the service in accordance with the description included in the quotation.

within a period of between 01 and 10 days following the delivery date of the service, the user submits both a description of the non-delivery and photos describing the situation before the start of the service and after delivery to MYSPECIALIST.

the user shall assign in writing to MYSPECIALIST his claims against the service provider in respect of the disputed purchase;

each user can only use the warranty three times.

MYSPECIALIST reserves the right to exclude a user if he/she misuses the MYPROTECT warranty.